Delivery

We deliver across Thailand and aim to get your order to you as quickly as possible.

Bangkok & Greater Bangkok: 1–3 business days
Other provinces: 3–7 business days

Orders are processed on business days (Monday–Friday, excluding public holidays). Orders placed after 2:00 PM will be processed the following business day.

Shipping costs are calculated at checkout. We offer free standard shipping on orders above a minimum threshold — please check at checkout for the qualifying amount.

Once dispatched, you'll receive a confirmation email with a tracking number. Please ensure your delivery address is correct at checkout — we cannot redirect parcels once dispatched.

Returns

We accept returns within 14 days of delivery, provided the item is unused, in its original condition and packaging, and not a perishable or consumable product (such as pet treats, baby cream, or opened skincare).

How to request a return

Visit our Customer Support page and submit a request with your order number and reason for return. Our team will respond within 1–2 business days with next steps.

Refunds

Once we receive and inspect your return, we'll process your refund within 5–7 business days to your original payment method. Return shipping costs are the responsibility of the customer unless the item is faulty or sent in error.

Faulty or incorrect items

If you received a damaged, faulty, or incorrect item, please contact us via our Customer Support page with a photo and your order number. We'll arrange a replacement or full refund at no cost to you.